cg77 Privacy Policy
At cg77, safeguarding your personal information is a core commitment — not an afterthought. This Privacy Policy explains exactly what data we collect from players in Bangladesh, how that data is used, who it may be shared with, and the controls you have over your own information. We believe transparency builds trust, and trust is the foundation of everything we do.
Six Principles We Stand By
These six principles underpin every data decision cg77 makes. They summarise the full policy below — but we encourage you to read the complete document for a thorough understanding of your rights.
Minimal Data Collection
cg77 only collects the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with applicable regulations. We do not harvest data for its own sake.
No Unauthorised Sharing
Your personal data is never sold to third-party marketers. It is shared only with service providers who support the operation of cg77 — and only under strict data processing agreements that bind them to the same standards we uphold.
Bank-Grade Security
All data transmitted between your device and cg77's servers is protected by 256-bit SSL encryption. Account data is stored on access-controlled servers with regular independent security audits and intrusion monitoring active at all times.
Your Rights Are Real
You have the right to access, correct, and request deletion of your personal data at any time. You can also withdraw consent for marketing communications, request data portability, and raise data-related complaints with our support team.
Defined Retention Periods
cg77 does not retain your personal data indefinitely. We apply clear retention schedules — account data is kept for as long as your account is active plus a defined post-closure period required for legal and regulatory compliance.
Breach Notification
In the unlikely event of a data breach that affects your personal information, cg77 commits to notifying affected players promptly, explaining what data was involved, what we are doing to remedy the situation, and what steps you can take to protect yourself.
Table of Contents
1 Who We Are
cg77 ("we", "us", "our", "the Company") operates the online casino and sports betting platform accessible at cg77.io. cg77 is Bangladesh's most trusted online gaming destination, offering casino games, live dealer tables, slots, and sports betting — including cricket markets for BPL, IPL, and international T20 fixtures — to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.
This Privacy Policy applies to all personal data processed by cg77 in connection with your use of the cg77.io website, its mobile-optimised interface, and all associated services. It applies to registered players, prospective players who have begun but not completed registration, and visitors to the cg77.io website who have not created an account.
For any privacy-related inquiry, the point of contact is our Data Protection team, reachable at [email protected].
2 Data We Collect
cg77 collects personal data through a number of channels: directly from you when you register, make deposits, contact support, or use platform features; automatically through your use of the website; and in limited cases from third-party identity verification and payment providers. The categories of personal data we collect are set out below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport number | Registration form, KYC document upload |
| Contact Data | Email address, mobile phone number, residential address in Bangladesh | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, Visa / Mastercard last 4 digits, transaction history | Payment forms, payment provider API |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, pages visited | Automatic collection via cookies and server logs |
| Gaming Data | Game history, bet amounts, win/loss records, bonus usage, session timestamps | Automatic — platform activity logs |
| Communications Data | Support chat transcripts, email correspondence, live chat history | Direct communication with cg77 support |
| Marketing Preferences | Email/SMS opt-in status, preferred communication language, promotion history | Account settings, opt-in checkboxes |
We do not collect or store full payment card numbers. Card payments are processed by our PCI-DSS-compliant payment partners; cg77 receives only a tokenised reference and partial card details for display purposes.
3 How We Use Your Data
cg77 uses the personal data it collects for the following purposes. Each purpose is tied to a lawful basis described in Section 4.
- Account Administration: Creating and managing your cg77 player account, verifying your identity, and maintaining accurate account records.
- Payment Processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests to your verified payment method.
- KYC & AML Compliance: Verifying your age (21+), identity, and source of funds in accordance with anti-money laundering obligations and responsible gaming requirements.
- Game Provision: Delivering casino games, live dealer tables, slots, and sports betting markets, and maintaining game integrity through activity monitoring.
- Responsible Gaming: Monitoring player behaviour for signs of problem gambling, enforcing self-exclusion requests, and delivering responsible gaming tools such as deposit limits and session timers.
- Customer Support: Responding to your queries, resolving complaints, and maintaining a record of your support interactions.
- Marketing Communications: Sending promotional offers, bonus notifications, and seasonal promotions (e.g., Eid, Pohela Boishakh, BPL season offers) — only where you have opted in to receive such communications.
- Fraud Detection & Security: Identifying and preventing fraudulent activity, bonus abuse, multi-accounting, and unauthorised access to your account.
- Legal Compliance: Meeting our obligations under applicable international gaming regulations, data protection standards, and financial crime prevention requirements.
- Platform Improvement: Analysing aggregated, anonymised usage data to improve website performance, game selection, and overall user experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
4 Legal Basis for Processing
cg77 processes your personal data on one or more of the following lawful bases, in alignment with internationally recognised data protection principles:
- Contractual Necessity: Processing required to fulfil the contract between you and cg77 — including account creation, payment processing, game delivery, and withdrawal handling. Without this processing, cg77 cannot provide its services to you.
- Legal Obligation: Processing necessary for cg77 to comply with applicable legal and regulatory requirements, including KYC/AML verification, age verification (21+), and record-keeping obligations.
- Legitimate Interests: Processing carried out for cg77's legitimate business interests, where those interests are not overridden by your rights and freedoms. This includes fraud prevention, platform security, responsible gaming monitoring, and service improvement through anonymised analytics.
- Consent: Where cg77 processes your data on the basis of consent — principally for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. You can manage your marketing preferences within your cg77 account settings or by contacting [email protected].
5 Cookies & Tracking
cg77 uses cookies and similar tracking technologies on cg77.io to ensure the platform functions correctly, to remember your session and preferences, and to gather anonymised analytics data that helps us improve the site.
The types of cookies we use are as follows:
- Strictly Necessary Cookies: Essential for the operation of cg77.io. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional Cookies: Remember your preferences such as language settings, preferred deposit method, and interface customisations. These persist across sessions so you do not need to re-enter your preferences each time you visit.
- Analytics Cookies: Collect anonymised data about how visitors interact with cg77.io — pages visited, time on site, device type, and geographic region (country level only). This data is used in aggregate form only and does not identify individual players.
- Marketing Cookies: Used only where you have given explicit consent, to deliver relevant promotional offers. cg77 does not use third-party advertising networks or retargeting pixels on cg77.io.
6 Data Sharing & Third Parties
cg77 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data is shared only in the following circumstances, and only to the minimum extent necessary:
- Payment Processors: bKash, Nagad, Rocket, Upay, and card payment gateways receive the financial data necessary to process your transactions. Each provider operates under its own privacy and security standards and is bound by contractual obligations with cg77.
- Identity Verification Providers: Third-party KYC services may receive identity documents and personal details to perform age and identity verification checks on behalf of cg77. These providers act as data processors under cg77's instruction.
- Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers to deliver game content. They do not receive your full name, contact details, or financial data.
- IT & Infrastructure Providers: Cloud hosting, server management, and cybersecurity providers who process data on cg77's behalf under strict data processing agreements.
- Legal & Regulatory Authorities: Where cg77 is required by applicable law, court order, or regulatory directive to disclose player data, we will comply. Where permitted by law, we will notify you before disclosure.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of cg77's business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
7 International Data Transfers
cg77 operates a global infrastructure, and some of the third-party service providers described in Section 6 may process your personal data in countries outside Bangladesh. Where such transfers occur, cg77 takes appropriate steps to ensure your data receives an equivalent level of protection to that required by internationally recognised data protection principles.
Safeguards we apply to international transfers include:
- Contractual clauses that require recipients to protect your data to the same standard as cg77.
- Transfers only to service providers operating in jurisdictions or under frameworks that provide adequate data protection safeguards.
- Regular review of third-party data handling practices to ensure ongoing compliance.
If you would like further information about the specific safeguards applied to any international transfer of your data, please contact our Data Protection team at [email protected].
8 Data Retention
cg77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal and regulatory obligations. The following retention periods apply:
- Account Data: Retained for the duration of your account plus a minimum of 5 years following account closure, to meet AML record-keeping requirements.
- Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in line with financial crime prevention obligations.
- KYC Documents: Retained for the duration of your account plus 5 years post-closure. After this period, documents are securely destroyed.
- Gaming Activity Logs: Retained for 2 years from the date of each gaming session, after which logs are anonymised for statistical purposes.
- Customer Support Records: Retained for 2 years from the resolution of each support case.
- Marketing Data: Retained until you withdraw consent or for 3 years of inactivity, whichever is earlier.
- Technical & Analytics Data: Anonymised within 12 months of collection; anonymised aggregates may be retained indefinitely for platform improvement purposes.
Where you request deletion of your account and there is no legal basis for cg77 to retain your data beyond the minimum regulatory periods, we will action your deletion request within 30 days and confirm completion by email.
9 Your Rights
Subject to applicable law, you have the following rights in relation to your personal data held by cg77. To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.
- Right of Access: You may request a copy of the personal data cg77 holds about you, together with information about how it is processed.
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data. You can update many details directly within your cg77 account settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to cg77's legal retention obligations.
- Right to Restrict Processing: You may request that cg77 restrict processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to processing.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to processing carried out on the basis of cg77's legitimate interests, including direct marketing. Where you object to marketing, cg77 will cease processing your data for that purpose immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
10 Children & Minors
cg77 enforces a strict minimum age requirement of 21 years for all players. The cg77 platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21.
If cg77 becomes aware that personal data has been collected from a player who is under 21 years of age, the account will be immediately suspended, all funds will be frozen pending review, and the personal data will be deleted as soon as practicably possible in accordance with our legal obligations.
Parents and guardians in Bangladesh are encouraged to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms including cg77.io. If you believe a minor has opened a cg77 account, please contact us immediately at [email protected].
11 Security Measures
cg77 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- Transport Encryption: All data transmitted between your device and cg77's servers is encrypted using TLS 1.3 with 256-bit AES encryption. Our SSL certificate is kept current and renewed automatically.
- At-Rest Encryption: Sensitive personal data stored on cg77's servers — including identity documents and financial details — is encrypted at rest using industry-standard algorithms.
- Access Controls: Access to player personal data is restricted to authorised cg77 personnel on a strict need-to-know basis. All access is logged and audited.
- Two-Factor Authentication: cg77 supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA in your account security settings to add an additional layer of protection.
- Intrusion Detection: cg77's infrastructure is monitored 24/7 by automated intrusion detection and prevention systems. Any anomalous activity triggers an immediate alert to our security team.
- Regular Security Audits: cg77 commissions independent security assessments on a regular basis to identify and remediate potential vulnerabilities before they can be exploited.
- Staff Training: All cg77 personnel who handle personal data receive regular training on data protection best practices and their obligations under this Privacy Policy.
12 Changes to This Policy
cg77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable regulations, or platform features. All changes will be published on this page with an updated effective date.
Where changes are material — for example, where we introduce a new category of data processing or a new type of third-party sharing — we will notify registered players by email to the address associated with your cg77 account at least 14 days before the changes take effect. Your continued use of cg77.io after that date constitutes acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how cg77 protects your personal information. The current version of the Privacy Policy always supersedes all prior versions.
13 Contact Our Data Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data cg77 holds about you, our Data Protection team is available to assist:
- Email: [email protected] — subject line: "Privacy Enquiry"
- Response Time: All privacy enquiries acknowledged within 24 hours; substantive response within 30 days
- Support Hours: 24 hours a day, 7 days a week, 365 days a year
- Language: English
cg77 takes every privacy enquiry seriously. If you are not satisfied with our response to your concern, you have the right to escalate the matter to the relevant data protection authority or seek independent legal advice.
Your Data Is Safe With cg77
Now that you know how cg77 protects your privacy, explore everything our platform has to offer — from cricket betting and slots to live casino games. Our 24/7 English support team is always here if you have any questions. 21+ only. Please gamble responsibly.